How quickly do we do repairs?
Emergency repairs are things that put you or your home at immediate and serious risk. Emergency repairs would include a total loss of power or heating and hot water or something that makes your home insecure – like a front door that will not close. We will attend and make the situation safe within 24 hours. If possible, we will complete the repair at the same time and if not, we will let you know when it will be done.
Urgent repairs are things that seriously affect your comfort or use of your home but which are not an immediate threat to safety and are not causing immediate and serious damage. These are things like hot water failures, less serious leaks or partial electrical failures. We aim to complete urgent repairs within 7 days.
Routine repairs are any repairs of a non-serious nature that can wait for a short time before being completed. We aim to complete routine repairs within 28 days. However, routine repairs will sometimes include things like plastering which have to have more time in order to properly dry out.
Some things are your responsibility. These include:
- Internal redecoration
- Getting back into your home if you are locked out
- Fitting new locks if the keys are lost
- Repair or replacement of chains and plugs on basins, baths and sinks
- Broken glass in doors and windows
- Repair or replacement of internal doors
- Replacement of toilet seats, toilet roll holders, shower hoses and heads
- Renewal of light bulbs
- Adapting doors for new carpets
- Draught excluders for doors and windows
- Minor plaster cracks and gaps between skirting boards and floors
- Domestic appliances
- Anything else fitted by the tenant to the inside or outside of the property
- Minor pest control
- Gardening maintenance (except in communal areas)
- Any damage caused to your home by members of the household
You will need to check the terms of your lease for the precise division of responsibility for organising repairs although most repairs are paid for by homeowners – even where organised by the freeholder.
Typically, you are responsible for any maintenance inside your home and we will be responsible for arranging repairs in the common parts and exeternal parts of the building.
Check if we provide repairs to your Co-op or if your Co-op manages repairs directly.
Read our Repairs Policy in full: CDS Repairs Policy.