Damp, Mould and Condensation Reporting

Many residents will have heard about the tragic death of a toddler, linked to long term mould in his home. We try to ensure that all of our homes are in good condition but it is always possible for something to be overlooked. If you have damp or mould in your home or a problem with ongoing condensation, please do let us know so that we can try to help. We have designed an easy reporting form below. If you want to speak to someone about this issue, please contact your housing officer or the repairs team on 0204 551 0080.

There is some additional advice on how to avoid or minimise condensation and mould in your home in our Repairs Advice section.

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Who lives in your home?

Tell us how many adults and children and the ages of anyone under 16 or over 60 if possible

Is anyone in your home unwell or particularly at risk? Eg. Asthma, allergies, breathing problems, disability, old age, very young child

Eg. Asthma, allergies, breathing problems, disability, old age, very young child. Include any information that may help us understand those most affected by the problem.

Describe the problem you have in your home.

Do include details of where you have damp or wet areas and whether or not there is any mould growth

Do you have mould that looks like this?

YES

NO

Upload Mould Image (Optional)

Accepted file types: jpg, jpeg, png, Max. file size: 128 MB.

Do you see moisture like this on your windows regularly?

YES

NO

Upload Moisture Image (Optional)

Accepted file types: jpg, jpeg, png, Max. file size: 128 MB.

Do you have any wet or damp patches like this?

YES

NO

Upload wet or damp patches Image (Optional)

Accepted file types: jpg, jpeg, png, Max. file size: 128 MB.

Where do you have them?

Have you had any leaks in your home?

Include things like a leaky toilet or sink waste as well as big leaks / problems. Tell us a bit about when it happened and where.

Is there anythng else you would like us to know about this issue in your home?

Have you reported this issue to us before? If yes, give us an idea of when this was and what happened.

Do you have any other repair problems or issues with the condition of your home?

Please attach any photographs you can to your email.

This will really help us to help you more quickly

Max. file size: 128 MB.

Submit