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Welfare reform - changes to benefits

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Huge changes are being made to the benefits system with the government stating that no one individual or families of working age should receive more in benefits than the average earnings of people employed.

Pay your rent







There are four main changes coming in to force that may affect many of our residents and although these changes will mainly affect people in receipt of state benefits, you need to be aware of what could happen if you are employed and your circumstances change in the future.

  The four main changes are:


Residents who are affected by the changes may struggle to keep up with their rent payments.  Our staff are trained to guide and advise you on the impact, so if you think you are going to be affected, please call your Arrears Control Officer on 03333 21 30 30 or download our leaflet 'Welfare Reform - how will you be affected'

Got a question you'd like to ask us?

Post a question about Welfare Reform on our Facebook page. Our colleagues will help answer any questions, queries or concerns you may have.

Other useful contacts

Money Advice Service

(Independent information and advice on money matters)

Phone:0300 500 5000



(Provides advice about charitable grants and benefits)

Phone:0808 802 2000



(Free housing advice)

Phone:0808 800 4444


Legal advice

Community Legal Advice

(Agencies providing legal advice in your area)

Phone:0845 345 4345



For details of how to find a local money-advice centre.

Phone:020 7469 5700


Citizens advice bureau

For independent and confidential advice on issues such as debt, money problems and welfare benefits.



Department for Work and Pensions

Speak to your local office for advice about claiming most benefits or click here for online information.

National Debtline

Freephone 0808 808 4000



7 - 14 Great Dover Street, London SE1 4YR. Customer Service Centre: 03333 21 30 30