We’re updating our Safeguarding Adults, Young Adults, and Children, and Domestic Abuse policies to reflect current legislation and best practice. Domestic Abuse Policy – What’s Changing: Stronger focus on supporting victims, keeping safety and confidentiality at the...

How We’re Learning from Your Feedback We don’t want any resident to feel unhappy with our service. Your feedback helps us improve, and we really value it. Here’s what you’ve told us and what we’re doing about it. What You Told Us Residents raised concerns in these...

Keeping You Safe in Your Home – Awaab’s Law - Damp and Mould From 27 October 2025, a new law called Awaab’s Law is now in force. It’s namedafter Awaab Ishak, a young boy who sadly died in 2020 because of mould in hishome. His story led to important changes in housing...

Damp and Mould: Your Rights, Responsibilities, and Health and Safety Risks At CDS, we are committed to ensuring every resident lives in a safe, warm, and dry home. Damp and mould are not just inconvenient, they pose serious health risks and can affect the quality of...

We’re updating our Rent Policy to make it clearer, fairer, and easier to understand. This will help us fix past issues and make sure we follow the latest rules. What’s Changing? We’ll explain more clearly how different types of homes are classified. There will be...

We’re pleased to let you know that we have published a new new leaflet; AccessibleInformation for All Tenants. This guide explains how every tenant can access informationand services in a way that suits them—whether that’s large print, digital formats,translation, or...

Consumer standards are rules that social housing landlords must follow to make sure tenants are treated fairly and live in safe, good-quality homes. These standards cover things like keeping your home in good condition, making sure you feel safe, treating you with...

We’re inviting our residents to review our updated Unreasonable Behaviour Policy. We are suggesting some minor changes aimed at improving clarity. The policy defines the types of behaviour that we consider unacceptable and unreasonable on the part of our residents and...

We’re inviting our residents to review our new Aids and Adaptations Policy. It outlines and defines how we help people with disabilities or long-term health conditions adapt their homes to make them more accessible and suitable for their needs. This involves assessing...