Consumer standards are rules that social housing landlords must follow to make sure tenants are treated fairly and live in safe, good-quality homes. These standards cover things like keeping your home in good condition, making sure you feel safe, treating you with...

We’re inviting our residents to review our updated Unreasonable Behaviour Policy. We are suggesting some minor changes aimed at improving clarity. The policy defines the types of behaviour that we consider unacceptable and unreasonable on the part of our residents and...

We’re inviting our residents to review our new Aids and Adaptations Policy. It outlines and defines how we help people with disabilities or long-term health conditions adapt their homes to make them more accessible and suitable for their needs. This involves assessing...

We’re inviting our residents to review our updated Anti-Social Behaviour Policy. We are suggesting some minor changes aimed at improving clarity and responsiveness. The changes we've made include clarifying how we work with relevant external organisations to deter and...

You’ll find lots of information about the improvements we have made in response to what you have told us. This includes a new website that’s easier to use and online reporting of repairs. More about both on page 11. Two things that we’d like to shout about because...

Annual Report release and Updated Complaints Performance Information We are pleased to inform you that our annual report will be available on 7 July 2025. This report will cover our achievements, plans for improvement, and performance for the year 2024-2025. We...