Our Performance
Let us know what you think talktous@cds.coop
Updated quarterly, this data provides valuable insight into how well CDS delivers services to its residents, highlighting areas for improvement and our plans for enhancement. It focuses exclusively on CDS-managed housing and does not include the independent cooperatives we support.
CDS’ Performance as of May 2026
Repairs Satisfaction
94% of CDS residents are satisfied with their most recent repair, reflecting our commitment to high-quality maintenance services.
Emergency Repairs
99.8% of emergency repairs are made safe within 24 hours, ensuring rapid responses to urgent issues.
Repairs Done on Time
86% of routine repairs are completed within 28 days with an average of 8 days across all jobs.
Time Taken to Repair
74% of residents said that they are satisfied with the time taken to complete a repair with some done on the same day.
Safety
100% We are compliant with all legal requirements for the big 6 areas of compliance Gas, Electricity, Fire, Lifts, Water Hygiene and Asbestos.
Safe Homes
76% of residents told us they feel they have safe homes.
Communal Areas
72% of residents believe that their communal areas are well maintained.
Fairness and Respect
74% agree that CDS treats them fairly and with respect
Friendly Staff
80% of residents believe we have a welcoming and approachable team.
Value for Money
84% of tenants feel that their rent provides good value for money.
ASB
58% of residents agree with our approach to managing anti social behaviour
Complaints Response
41% of complaints are responded to on time, demonstrating our commitment to resident feedback.
Complaints Satisfaction
41% of residents are satisfied with the way we handled their complaint. We are making improvements and learning.
Listens and Acts
57% of residents told us that we listen to what they tell us and we act on their feedback.
2025-2026 Resident Satisfaction
survey results (Over 180 residents’ voices)
Your Feedback, our progress
We’re really pleased to share this year’s resident satisfaction survey results, which show some very positive and encouraging progress. Overall, 71% of residents told us they are happy with the services they receive, up from 65% last year. What’s especially positive is the feedback on our repairs service.
- Satisfaction that homes are well maintained increased from 58% to 70%
- Satisfaction with repairs carried out in the last 12 months rose from 61% to 77%
- Satisfaction with the time taken to complete repairs improved from 55% to 74%
This reflects the effort our teams have put in over the past year to improve how we deliver repairs and look after your homes. We know there’s still more to do, particularly around communication and complaints, but it’s great to see that the changes we’ve made are starting to make a real difference.
We’ve also had helpful feedback about our approach to anti-social behaviour (ASB) and neighbourhood contribution, where satisfaction went down slightly by 4 and 5 points. These are areas we want to improve, and we’ll be working with you this year to do that. We know that concerns are often about how long it can take to resolve issues, especially when legal processes are involved. We understand how upsetting and stressful ASB can be, and we are doing everything we can to support residents who are affected. Over the past 12 months, we’ve successfully resolved three complex and long-running cases, helping to bring more peace and stability to those communities.
We’re learning a lot from your feedback. We read every comment, and where residents have agreed, we follow up with calls to understand more and work together on solutions. This year, our focus is on improving how we communicate with you and showing that you can rely on our staff. We’ll also keep building on our repairs service so it remains something you can trust. The team is ready, and we’re committed to listening more, involving you, and making sure the services we provide better support you and your community.
Table showing the change in performance one year on and our surveying agency’s comments. We are very pleased with the results.
Reach out to us anytime.
Get in touch
At CDS, we’re committed to championing co-operative and community-led housing. Whether you need to report a repair, enquire about your housing, or learn more about how we can support your co-op, our friendly team is ready to assist.
24/7 Emergency Repairs – We’re on hand around the clock for urgent issues.
Co-operative & Housing Guidance – From governance to day-to-day queries, we offer specialist expertise.
Annual Home Inspections – We help keep homes safe, comfortable, and compliant.