We are delighted to share CDS’s Annual Report 2025/26. It explains how we are performing as your landlord and what we have done in response to resident feedback. This year, satisfaction improved across almost every area, including repairs, the time taken to complete repairs and how friendly and approachable residents find our staff.

Overall, 71% of residents said they were satisfied with the service they receive, while 80% said CDS staff are friendly and approachable. We have also continued improving homes and services, strengthening how we handle complaints and meeting our home safety requirements. There is still more to do, and we will continue listening, improving and working with residents throughout 2026/27.