You’ll find lots of information about the improvements we have made in response to what you have told us. This includes a new website that’s easier to use and online reporting of repairs. More about both on page 11.

Two things that we’d like to shout about because they are so important to what we do as a social landlord. Firstly, we are very proud that we have some of the lowest rent arrears in the country, and we manage that by helping people if they get into difficulty. There’s more about our welfare benefits advice and welfare fund on page 6.

The second is keeping people safe in their homes. We work very hard to make sure that all health and safety checks are up to date and our performance in this area is amongst the very best. We often need your help with this; for example in getting access to your home so a gas safety check can be done. We call this Compliance, and more details can be found on page 11. xxx.

This coming year we have plans to celebrate our 50th anniversary

– we’ll advertise about this some more when we have finalised these plans so keep an eye out.

Enjoy the read.

Juliet and Tom