Accessible Information for All Residents

Accessible Information for All Residents

We’re pleased to let you know that we have published a new new leaflet; AccessibleInformation for All Tenants. This guide explains how every tenant can access informationand services in a way that suits them—whether that’s large print, digital formats,translation, or...
Consumer Standards

Consumer Standards

Consumer standards are rules that social housing landlords must follow to make sure tenants are treated fairly and live in safe, good-quality homes. These standards cover things like keeping your home in good condition, making sure you feel safe, treating you with...
Unreasonable Behaviour Policy

Unreasonable Behaviour Policy

We’re inviting our residents to review our updated Unreasonable Behaviour Policy. We are suggesting some minor changes aimed at improving clarity. The policy defines the types of behaviour that we consider unacceptable and unreasonable on the part of our residents and...
Aids & Adaptations Policy

Aids & Adaptations Policy

We’re inviting our residents to review our new Aids and Adaptations Policy. It outlines and defines how we help people with disabilities or long-term health conditions adapt their homes to make them more accessible and suitable for their needs. This involves assessing...