Rent Policy Consultation

Rent Policy Consultation

We’re updating our Rent Policy to make it clearer, fairer, and easier to understand. This will help us fix past issues and make sure we follow the latest rules. What’s Changing? We’ll explain more clearly how different types of homes are classified. There will be...
Accessible Information for All Residents

Accessible Information for All Residents

We’re pleased to let you know that we have published a new new leaflet; AccessibleInformation for All Tenants. This guide explains how every tenant can access informationand services in a way that suits them—whether that’s large print, digital formats,translation, or...
Consumer Standards

Consumer Standards

Consumer standards are rules that social housing landlords must follow to make sure tenants are treated fairly and live in safe, good-quality homes. These standards cover things like keeping your home in good condition, making sure you feel safe, treating you with...
Unreasonable Behaviour Policy

Unreasonable Behaviour Policy

We’re inviting our residents to review our updated Unreasonable Behaviour Policy. We are suggesting some minor changes aimed at improving clarity. The policy defines the types of behaviour that we consider unacceptable and unreasonable on the part of our residents and...