Our Performance
Let us know what you think talktous@cds.coop
Updated quarterly, this data provides valuable insight into how well CDS delivers services to its residents, highlighting areas for improvement and our plans for enhancement. It focuses exclusively on CDS-managed housing and does not include the independent cooperatives we support.
CDS’ Performance as of Sept 2025
Repairs Satisfaction
92% of CDS residents are satisfied with their most recent repair, reflecting our commitment to high-quality maintenance services.
Emergency Repairs
98.5% of emergency repairs are made safe within 24 hours, ensuring rapid responses to urgent issues.
Repairs Done on Time
88.4% of routine repairs are completed within 28 days with an average of 8 days across all jobs.
Time Taken to Repair
77% of residents said that they are satisfied with the time taken to complete a repair with some done on the same day.
Safety
100% We are compliant with all legal requirements for the big 6 areas of compliance Gas, Electricity, Fire, Lifts, Water Hygiene and Asbestos.
Safe Homes
80% of residents told us they feel they have safe homes.
Communal Areas
77% of residents believe that their communal areas are well maintained.
Fairness and Respect
79% agree that CDS treats them fairly and with respect
Friendly Staff
85% of residents believe we have a welcoming and approachable team.
Value for Money
89% of tenants feel that their rent provides good value for money.
ASB
57% of residents agree with our approach to managing anti social behaviour
Complaints Response
94% of complaints are responded to on time, demonstrating our commitment to resident feedback.
Complaints Satisfaction
32% of residents are satisfied with the way we handled their complaint. We are making improvements and learning.
Listens and Acts
60% of residents told us that we listen to what they tell us and we act on their feedback.
August 2025 Satisfaction survey results (over 90 residents’ voices)
Resident Satisfaction Survey – What You Told Us
We’re really pleased to share the results from our first Resident Satisfaction Survey of the year, carried out by our independent partner, Acuity. The feedback we received was both positive and helpful.
A Great Start: 73% of Residents are Satisfied
- The main result is that 73% of residents said they’re happy with our services. This shows that the changes we’ve made are starting to make a difference. Your feedback helps us see what’s working well and where we still need to improve.
Repairs and Maintenance: A Highlight
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Lots of you said good things about our repairs service, including:
- Quick work on fences and gates.
- Fast plumbing repairs, like fixing or replacing toilets.
- Clear updates on when work would happen and polite service.
A big thank you to team members like Shannon and Lee, who were described as “on the ball,” “excellent,” and “pleasant on the phone.”
What We’ve Learned
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From your comments, we’ve learned that:
- Good communication—especially about repairs—is really important.
- Being respectful and helpful goes a long way.
- Responding quickly and keeping promises builds trust.
We’re using what you’ve told us to keep improving and make sure our services meet your needs. We will share our plans with you before Christmas.
Thank You!
Thanks to everyone who took part in the survey. Your voice is helping us build a better service for everyone. We’ll share more updates after the next survey in March 2026.
Reach out to us anytime.
Get in touch
At CDS, we’re committed to championing co-operative and community-led housing. Whether you need to report a repair, enquire about your housing, or learn more about how we can support your co-op, our friendly team is ready to assist.
24/7 Emergency Repairs – We’re on hand around the clock for urgent issues.
Co-operative & Housing Guidance – From governance to day-to-day queries, we offer specialist expertise.
Annual Home Inspections – We help keep homes safe, comfortable, and compliant.