Have your Say!!
Government Regulator Consultation on New Tenant Satisfaction Measures
CDS residents are being encouraged to take part in a national survey from the Regulator of Social Housing (RHS) seeking your views on the proposed tenant satisfaction measures that it will use as part of assessing whether we are doing a good job as your landlord These measures are part of changes to consumer regulations set out in the Government’s Charter for Social Housing Residents.
Our Regulator is suggesting 22 measures for resident satisfaction that cover five important themes from the new Charter for Social Housing Tenants. These themes are
• Keeping properties in good repair.
• Maintaining building safety.
• Effective complaints handling.
• Respectful and helpful tenant management.
• Responsible neighbourhood management.
The measures have been discussed with tenants and landlords from across the country and we now want you to input your views Once the measures are finally agreed – later this year – we will report to you on how we are doing on these measures each year and you will be able to compare our performance with other landlords. This is all part of our commitment to be more accountable to you for the services we offer and how we are changing or improving them.
How to take part
To participate in the consultation, follow this link to read the full supporting documents or you can access an ‘easy read’ version here Easy Read Satisfaction Measures You can access the survey questions here TSM Have Your Say on the Proposed Measures
You can give your views at any time until 6.30pm on Thursday, 3 March 2022.
We are also providing a programme of events to support tenants through the consultation face to face. Venue dates and times are listed below:
• The Hub, Phoenix Place (DA1 2XD) on 10th February, 10.30 am to 4.00 pm
• Wootton Drive, Grove Hill, Hemel Hempstead, Herts, (HP2 6JZ) on 15th February, 11- 2pm
• Foster’s Close, Folkestone (CT19 4PA) on 18th February, 11.00 am – 1.00 pm
There will also be online sessions for tenants who would prefer to learn more at home. Dated and times are listed below:
• 11th February 4 – 4.40 pm
Join Zoom Meeting
Zoom Meeting 1
Meeting ID: 991 9571 2770
• 21st February, 5.30- 6.10 pm
Join Zoom Meeting
Zoom Meeting 2
• Meeting ID: 997 5357 5003
And if you just want to let us know your views by email or over the phone, we will include them in our response to the Regulator!
Hony Premlal, Interim Director of Operations for CDS Co-op said
“This consultation is a great opportunity for customers to influence decision making at the highest level. I thoroughly recommend having your say in these new satisfaction measures and help the regulator and customers to oversee the social landlord’s performance”