Please let us know as soon as you spot anything that needs to be repaired in your home or in a communal area. Please provide as much detail as possible when reporting a repair as this will help us to better understand how to resolve the problem so that it is fixed quickly.
DO NOT USE THIS FORM IF YOU HAVE AN EMERGENCY – PLEASE CALL US!
You can contact our Repairs desk (Monday–Friday 9:00–5:30pm) on 03333 21 30 30 where you can speak with one of our customer service advisors who will be happy to help you. Outside of working hours you will be directed to our out of hours service and their team will help you.
Coronavirus Guidance (January 2021)
Every time someone enters your home, you expose yourself to the risk of infection from Covid-19. With the prevalence of the new variant, which is much more contagious than previous strains, this is particularly true. Whilst it is our intention to continue to run a full repairs service in line with government guidance, during the national lockdown, we recognise some people may feel more comfortable not having a stranger enter their home right now.
Please note, if your repair is not essential, you can let us know now or any time up to the day before the appointment date if you prefer to delay the repair. You can contact us to re-raise the job once the lockdown eases or whenever you feel more comfortable.
We also want to assure you that during this time our team are doing everything we can to make your repair safer. Contractors have been issued with new guidance that includes instructions on social distancing, PPE and ventilation. If your contractor fails to comply with these guidelines, or you do not feel safe, then you are able to ask them to leave and we can rearrange the appointment with you.
If you are unsure and want to know more then please do give our Repairs Team a ring and they will be able to discuss your concerns with you.
Please note that non-essential repairs may take longer to complete during this time due to shortages of contractors. We will be prioritising urgent and essential repairs and we thank you in advance for your patience and understanding with this matter.