Updated 26.05.2020
Due to the ongoing crisis, we are continuing to work and deliver our services remotely. Our primary aim, as ever, is to keep our residents safe by protecting essential services. We will continue to monitor government guidance and will amend our operations in line with these instructions.
We echo government advice and urge all our residents to stay safe and take precautions if you are out about to keep yourself, and others, safe.
Mental Health
We are all facing new and challenging situations at the moment. It is important to be aware of your mental health and reach out to others to check in on them. We have put together some resources to help you reach out for help and to reach out to others who may need extra support at this time.
Helping Your Neighbours
Now more than ever, it is important to think about the vulnerable within our communities. We all need to remember to act with a little more kindness and patience whenever possible during this trying time. Please take the time to check in with those around you and ensure that they continue to have access to the necessities (foods, medicines, and, a friendly hello). Remember to do this in a way that keeps both you, and your neighbours, safe. If you are concerned about a neighbour and feel that you are not in a position to assist, or are in need of some support yourself, then please get in touch with a member of our team. We will be able to provide support or connect you with a local organisation who can help. Alternatively, have a look at the guidance and resources below.
To get in touch with a member of our team, please have a look here.
Reporting A Repair
In line with government guidelines, we are continuing to operate an emergency and urgent repairs only service during this period. We know that will be spending more time than usual in your home and will be noticing small snags and repairs could do with fixing. We understand this, however, currently we can only carry out emergency and urgent jobs.
An emergency or urgent repair is something that threatens the security of your home e.g. A front door that does not lock, or something that makes your home unliveable in e.g. A total loss of power, hot water, or access to the only W.C in the household. If you are unsure if your repair is ‘urgent or emergency’ then get in touch with our Repairs Team who will be able to advise you. We apologise for any inconvenience this will cause and thank you for your ongoing patience.
For details about how we are working with our contractors to keep you safe if a repair or an inspection is required in your property, have a look here.
Domestic Abuse
If domestic abuse makes your home unsafe to stay in, then the guidance about staying at home may differ. The government has produced comprehensive guidance about this which you can access here. Women’s Aid has are also able to help. If you feel unsafe, you can call the National Domestic Abuse Helpline for free and confidential advice, 24 hours a day on 0808 2000 247. Alternatively please feel free to contact our team who will be able to ensure that you can access the support you need.
Other Queries
For further information about our current services, or for more guidance to access support, please see the resources below.
If you are worried about your home, your rent, or your service during this outbreak, please do call us and speak with one of our team.
Information for Residents
If you have questions or queries about accessing benefits or welfare guidance then please have a look here to see how you can access our support service. We also have put together a range of resources below that will help you find networks and support in your area. Have a look below for further details.
Corona Virus Update for Residents
Coronavirus – Info for Residents
Information for Clients
Please see here for guidance on what is expected of registered co-ops with regards to moves at this time.
