Welcome to the tenants' handbook. 

 We hope you find the information useful.  It contains lots of useful information, help and advice for tenant-members about their property, the services we offer and how they can get involved in the decisions that affect the management and maintenance of their homes.

It is divided up into the following sections:

Contacting us

Customer Service Standards

1. Moving in
2. Living in your home
3. Safety and security
4. Your rent
5. Repairs
6. Getting involved
7. Equality and diversity
8. Complaints
9. Moving home
10. Ending a tenancy

We are committed to providing you with good quality services, and we aim to consult you before we make major decisions that affect you and your property.  You have the right to be treated politely and with respect.  We aim to give you hones and accurate advice.

We welcome any suggestions you may have to help us improve our service.  We would also appreciate and welcome any suggestions you may have for improving the handbook, please let us know on enquiries@cds.coop