Status surveys

Every two years, like every other significant registered social landlord in the country, CDS Co-operatives sends out survey forms to find out the views of the tenants, homeowners and members of its client co-operatives. This survey is known as the Standardised Tenant Satisfaction Survey, usually shortened to STATUS.

 The survey consists of about 50 questions and covers a wide range of topics, including:

•  the quality of the homes we manage
• repairs and maintenance
• contact arrangements
• housing services
• anti-social behaviour
• participation
• age, ethnicity and disability. 

Why do we carry out a STATUS survey?

We carry out the survey because the Housing Corporation requires us to do so and because the results of the survey tell us what our tenants, homeowners and the tenant members of our client co-operatives think about the services we provide. This helps us make sure that our services are consistently of a high standard and also highlights any weaknesses.

Making STATUS relevant to co-op members

This year, CDS Co-operatives has customised the STATUS survey specifically to meet the needs of housing co-operatives. In order to make sure our survey is of the highest possible standard we appointed Ipsos MORI, one of the UK’s leading market research companies, to carry it out.

We hope you returned your form, thank you to those that did, it helps us to improve our services to you.