In late April, early May 2004, CDS Co-operatives commissioned an independent research company PH research to carry out a survey of the Society’s tenants and leaseholders and the tenants and leaseholders of our client co-operatives. 500 people took part in the survey which is over a quarter of the total number of households that receive services from the Society. The full survey results are included in the attached document.

However, the headline results are: -

84.4% were very or fairly satisfied with the overall service provided by the Society. The levels of satisfaction amongst BME communities was comparable with 82.0% very or fairly satisfied with the overall service provided by the Society.

80.7% thought that the rent that they paid represented very or fairly good value for money.

84.1% thought that the Society took account of their views when making decisions.

76.4% thought that the Society was very or fairly good at keeping them informed.

77.2% were very or fairly satisfied with their neighbourhood as a place to live.

88.2% thought the condition of their property was very or fairly good.