The Society aims always to provide a high quality of services to its tenants and to remedy faults swiftly whenever problems do occur. However, occasionally there may be an unacceptable delay in making a repair or restoring amenities. Where the delay is considered unreasonable, it is the Society’s policy, in certain circumstances, to compensate the tenant for loss of service or for loss or damage to personal property. The following categories of potential claim are covered by this statement: 

·      Failure of tenant and leaseholder services

·      Temporary loss of facilities

·      Failure of other specific services

·      Loss or damage to personal property

·      Disruption and decanting during building works

 The above applies to services provided to CDS tenants and leaseholders. It is also applicable to services provided directly to independent co-operative tenant/members within the terms of a management agreement.

For further information you can download the compensation policy here