If you are a tenant and would like to talk us please contact our Help Desk. The Help Desk should be able to deal with most day-to-day enquiries.  You can get help from Monday to Friday between 9am and 5.30pm.

1. Dial 03333 21 30 30 (calls charged at local rates)
2. A customer service agent will answer your call. They will ask you a number of questions to decide which member of staff should deal with your enquiry. You can phone the Help Desk for general enquiries, for example, repairs, transfers, exchanges, arrears (missed payments), rent enquiries, neighbourhood problems, estate services and tenant involvement issues. We will ask you for details of your address when you call. In some cases, we may be able to deal with your query much quicker if you have copies of any relevant correspondence ready.
3. We may be able to deal with your query at this stage. Our customer services agents are trained to deal with as many issues as they can the first time you call.
4. If the customer service agent cannot sort out your query, she or he will refer you to your co-operative support officer, duty officer, an arrears control officer or another appropriate person. If your query is complicated, we will arrange to visit you or for you to visit us at a convenient time.
5. If you are not satisfied with our response, you have the right to complain using our complaints procedure.