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Contact our Customer Service Centre

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contact us by telephone or email

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If you are a tenant and would like to talk us please contact our Customer Service Centre who should be able to deal with most day-to-day enquiries. You can get help from Monday to Friday between 9am and 5.30pm by dialing 03333 21 30 30 (calls charged at local rates).


If you are calling out of office hours and your repair is an emergency you can still call 03333 21 30 30 - for more information click here

  1. A customer service advisor will answer your call.They will ask you a number of questions to decide which who will deal with your enquiry.You can phone the Customer Service Centre for general enquiries, for example, repairs, transfers, exchanges, arrears (missed payments), rent enquiries, neighbourhood problems, estate services and tenant involvement issues. We will ask you for details of your address when you call. In some cases, we may be able to deal with your query much quicker if you have copies of any relevant correspondence ready.
  2. We will do our best to deal with your query at this stage.Our customer services advisors are trained to deal with as many issues as they can the first time you call.
  3. If the customer service advisor cannot resolve your query to your satisfaction, s/he will refer you to your housing services officer, duty officer, an arrears control officer or another appropriate person.If your query is complex we may arrange to visit you or for you to visit us at a convenient time.
  4. If you are not satisfied with our response please let us know and we will try hard to put things right.Otherwise, you have the right to complain using our complaints procedure.

 

 

7 - 14 Great Dover Street, London SE1 4YR. Customer Service Centre: 03333 21 30 30