Annual complaints report
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This report reviews the complaints made to CDS Co-operatives between 1 April 2009 and 31 March 2010 and also the complaints resolved during the same period.
Contents
- Number of complaints received
- Complaints by tenure type
- Complaints performance
- Satisfaction with complaints service
- Complaints by service
- Location of complainants
- Method of making complaints
- How complaints were resolved
- Diversity
- Compensation
Click here to read the report.